If you have a question about an order or the item received, keep your order reference and contact us through the available support channels.
Help us identify the issue
Include the product configuration, order number and a clear description. Photos of the item, packaging, labels and relevant error messages can help establish what happened.
Before sending an item back
Contact support before arranging a return. The return address, eligibility and instructions must be confirmed for the specific case. Do not send an item to the address of a manufacturer or supplier without instructions.
Software and activations
Check license scope, device compatibility and activation requirements before ordering software or an authorization. Activation status can affect how an issue is handled.
Order-specific terms
Return periods, costs and any warranty coverage must be confirmed for the product and order. This page does not promise a fixed return window or warranty period. Applicable consumer rights are unaffected.